Revolutionizing Cargo Logistics

About Customer

The prominent Emirati multinational logistics company headquartered in Dubai, is a key player in the global cargo logistics industry. With a rich history dating back to its formation in 2005 through the merger of Dubai Ports Authority and Dubai Ports International, Client has grown to become a leader in port terminal operations, maritime services, and free trade zones. Serving over 7,900 customers from 140 countries, the company manages a staggering 92 million containers brought in by more than 80,000 vessels annually. This accounts for approximately 10% of global container traffic and is facilitated through Client’s vast network of 172 marine and inland terminals in over 51 countries. While initially focused on global port operations, Client has expanded its reach by acquiring companies throughout the logistics value chain.

The Challenge: Cargo Tracking and Inventory Management

Client’s success hinges on efficiently handling and tracking cargo, whether it’s general cargo like Roll-On/Roll-Off (RORO), Breakbulk, Bulk Equipment, or containerized cargo. The need to seamlessly manage cargo movement from source to destination, between suppliers and receivers, posed a significant challenge. Client required a robust ERP digital solution that could break down the barriers to cargo tracking, optimize yard inventory management, and enhance profitability by calculating charges for services accurately.

The Solution: General Cargo (GC) & Container Freight Station (CFS) Modules

To address these challenges, INTECH embarked on a journey to develop a comprehensive software solution. We introduced GC (General Cargo) & CFS (Container Freight Station) modules, integral parts of a Terminal Operating System (TOS). These modules enable Client terminals to perform a wide range of cargo and container operations efficiently. These operations include discharging cargo from vessels, cargo yard movements, cargo stuffing and unstuffing to and from containers, cargo loading onto trucks or vessels, cargo reception from trucks, cargo rejection handling, and container arrivals and departures. Importantly, the solution incorporates an advanced reporting module, which compares manifested cargo data to actual received and delivered cargo, facilitating precise charge calculations and boosting profitability. Furthermore, this versatile tool/software is designed to support all TOS in Client terminals/sites and offers Cloud-based Software as a Service (SaaS) solutions for site/terminal administrators.

User-Friendly Web and Mobile Interface Components

Client’s GC & CFS modules boast user-friendly web and mobile interfaces that enhance accessibility and usability. Key components include:

  • Authentication: A secure login screen for both web-based and mobile applications to ensure data privacy.
  • Request Module: Allows consignees and shippers to submit requests easily, streamlining communication and processes.
  • Cargo Inventory Management: Offers comprehensive cargo inventory management capabilities, providing real-time insights into cargo status.
  • Cargo Tracking/Monitoring: Empowers users to track and monitor cargo throughout its journey within the terminal.
  • Cargo Location Shifting: Facilitates efficient cargo location shifting within the terminal.
  • Yard Capacity Display: Provides specialized level yard capacity displays, including yard, area, bay, lanes, and slots.
  • Reporting: Generates generic reports and enables the printing of Cargo Inward Receipt (CIR) and Cargo Outward Receipt (VIR) reports, aiding terminals, consignees, and shippers.
  • Gate and Sea-Side Operations: Streamlines gate-side operations like truck arrivals and departures and sea-side operations such as vessel discharge and loading.
  • Cargo Damage Inspection: Supports cargo damage inspection procedures within the terminal.
  • Integrated Notification System: Seamlessly integrates with third-party systems, enhancing communication and coordination.
  • Exposed Interface: Offers an exposed interface to facilitate cargo management operations, including billing settlement, with third-party systems.

The Technology Behind the Transformation

Client’s digital transformation journey is underpinned by cutting-edge technology, including:

  • Spring Modules, JPA, Hibernate: For robust application development and database connectivity.
  • JQuery, JavaScript, Bootstrap, HTML, CSS: Ensuring intuitive and responsive user interfaces.
  • Cordova: Facilitating mobile application development.
  • Wiremock, Mockito, Junit, Powermockito, Groovy: Supporting efficient testing and quality assurance.
  • Shell/BAT Scripting: For automation and scripting tasks.
  • Oracle, MongoDB, Postgres, MS SQL Databases: Providing diverse database solutions.
  • Maven, Gradle, Git, Gerrit, SonarQube: Enhancing project management and code quality.
  • Swagger, Redmine, Jenkins, Docker, Eclipse, Zipkin, Zabbix, Jasper Studio: Enabling seamless development, testing, and monitoring.

Incorporating these technologies ensures that Client’s digital solution is robust, scalable, and capable of meeting the demands of the global logistics industry.


Client’s investment in digital transformation through the GC & CFS modules exemplifies its commitment to revolutionizing cargo logistics. By addressing critical challenges in cargo tracking, inventory management, and charge calculation, client is poised to enhance its profitability and continue its role as a global leader in the logistics industry. This innovative solution, backed by state-of-the-art technology, empowers client’s terminals to operate efficiently, communicate seamlessly with stakeholders, and deliver exceptional service to customers worldwide. In an ever-evolving industry, client’s dedication to innovation sets it on a path to sustained success.