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Business Process Management

At INTECH, we provide end-to-end Business Process Management (BPM) Services to our clients, helping them optimize their business processes, reduce operational costs, and improve efficiency. We have a team of experienced professionals who can provide customized solutions to meet your specific business needs.

Our BPM services include the following:

End-to-end Helpdesk Setup for Customers

We offer helpdesk setup services to our customers, which includes everything from setting up the infrastructure to hiring and training the staff. Our helpdesk solutions are designed to cater to the unique needs of each customer, and we ensure that our team is well-equipped to handle all types of queries and support requests.

Build Operate and Transfer (BOT) Model

Our BOT model is designed to cater to the needs of large customers who are looking to optimize their operational costs and efficiency. Under this model, we dedicate and train our staff for a particular business line and operate from remote locations to support our customers’ business users. We also provide value-added services such as data extraction, catalogue management, and a team of calling agents that can be used by our end customers on an exclusive or shared basis

Value-Added Services

We offer a range of value-added services to our customers to help them optimize their business processes. These services include data extraction, catalogue management, and a team of calling agents, among others. We provide these services on an exclusive or shared basis, depending on the specific needs of each customer.

At INTECH, we are committed to helping our customers optimize their business processes and reduce operational costs. Our team of experienced professionals has the expertise and knowledge to provide customized BPM solutions that meet the unique needs of each customer. We leverage our global delivery and nearshore/offshore centres to provide cost-effective and efficient services to our clients.

If you are interested in learning more about how our managed services can benefit your business, please contact the INTECH team. We would be happy to discuss your specific requirements and provide customized solutions that meet your needs.