Global Port Operator Boosts Efficiency by 40% with INTECH’s Automated Solution

Delays in vessel and cargo processing

Manual procedures for vessel approvals, cargo clearance, and gate pass issuance led to long wait times and procedural backlogs. Critical information is often passed through multiple hands, slowing down turnaround times, affecting port throughput, and impacting customer satisfaction.

High error rates in documentation

Reliance on handwritten forms and disconnected spreadsheets resulted in frequent data entry mistakes, missing documentation, and duplicated efforts. These inaccuracies created compliance risks with customs and maritime authorities and often required time-consuming correction processes.

Security vulnerabilities

Fragmented access control and inconsistent paper-based logging of personnel movement left security teams with limited oversight. In high-traffic port environments, this lack of visibility increased exposure to unauthorized access, theft, and operational breaches.

Staff overload and inefficiency

Employees spent a significant portion of their time managing repetitive paperwork, chasing approvals, and reconciling conflicting records. This reduced overall productivity and led to staff fatigue and higher error rates across teams.

Lack of real-time visibility

The absence of centralized, digital systems made it nearly impossible for leadership to monitor operations in real time. Executives relied on lagging reports and fragmented updates, hindering strategic decision-making.

Digitization of Core Operational Workflows

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  INTECH digitized paper-based processes for vessel registration, gate pass issuance, and cargo documentation. The team mapped each workflow, standardized procedures, and implemented automation to drive accuracy and consistency across terminals.

Rule-Based Approval Automation

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  INTECH designed custom approval flows based on the client’s operational logic. The automated routing minimized manual interventions, removed bottlenecks, and ensured the timely processing of critical approvals.

Centralized Dashboard

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  INTECH deployed a unified dashboard to consolidate data from all automated workflows. The platform delivers real-time visibility into process statuses, pending actions, and key performance indicators, enabling faster, more informed decisions.

Digitized Access Control and Audit Trail

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  INTECH replaced manual access logs with digital, time-stamped records. This strengthened transparency, improved security oversight, and supported compliance with internal controls and regulatory requirements.