Tourism Management Solutions by INTECH
Purpose-built software for tourism boards, corporate travel teams, and travel management companies
- Tourism Management Solutions by INTECH is a configurable, enterprise-grade system for managing partners, business travel, events, complaints, and travellers with precision. It offers a structured, integrated solution that replaces disconnected tools and manual processes.
Why Organizations Need a Structured Tourism Management Solution
Tourism companies, corporate travel agencies, and business travel teams manage high volumes of partners, trips, incentive programs, and events. Without a centralized system, this results in data silos, delayed approvals, poor reporting, and compliance risks.
INTECH’s Tourism Management Solutions address these gaps by introducing process-driven workflows, auditable data structures, and real-time reporting, supporting everything from SME travel management to large-scale corporate travel management.
Key challenges this solution solves
- Fragmented partner and market databases
- Manual tracking of business and corporate travel
- Limited visibility into incentive trips and EduFAM ROI
- Inefficient complaint handling and escalation
- Lack of role-based governance and reporting
Scalable Platform for Complex Tourism Ecosystems
INTECH’s Tourism Management Solution is designed as a centralized operational layer that unifies partner management, business travel, events, EduFAMs, complaints, and governance across tourism and corporate travel ecosystems.
Centralized Partner Management
Provides a single source of truth for tourism partners, markets, and agencies, and offers insights into the partner engagement history.
Business and Travel Tourism Management
Offers features to manage trips, itineraries, approvals, and expenses through controlled, auditable workflows.
EduFAM & Incentive Program Orchestration
Plans, executes, and analyzes familiarization tours and incentive programs with end-to-end visibility.
Event & Activity Tracking
Complaint Lifecycle Management
Standardizes complaint intake, resolution tracking, escalation, and reporting across operations.
Role-Based Governance & Access Control
Enforces permissions, approvals, and data visibility aligned with organizational responsibilities.
Process-Driven Approval Workflows
Automates multi-level approvals for travel, EduFAMs, events, and service requests.
Real-Time Reporting & Operational Visibility
Delivers dashboards and automated reports across partners, trips, events, and complaints.
Configurable, Enterprise-Grade Architecture
Adapts to domestic and international tourism operations while scaling securely across teams and regions.
Modules That Power the Tourism Management Solution by INTECH
Each module is designed to solve a specific operational problem within tourism, business travel management, and corporate travel management environments. Together, they support the functional requirements of an online tourism management system while remaining flexible for organizations of different scales.
CRM Module
The CRM Module is the operational backbone of tourism and travel organizations. It centralizes partner data, market ownership, and engagement history, enabling tourism boards, corporate travel agencies, and travel management companies to manage relationships with accuracy and accountability.
Partner Management
The CRM Module is the operational backbone of tourism and travel organizations. It centralizes partner data, market ownership, and engagement history, enabling tourism boards, corporate travel agencies, and travel management companies to manage relationships with accuracy and accountability.
Activity Management
Country Setup
Advanced Search and Filters
Advanced search functionality allows users to locate partners using multiple criteria such as partner name, internal codes, partner type, market, or country. This significantly improves efficiency for teams managing large partner databases and complex tourism ecosystems.
Reporting and Automated Communication
Business Trip Module
This module supports structured business travel management and corporate travel planning, enabling organizations to manage trips, approvals, and expenses in a controlled, auditable environment.
Trip Management
This feature allows users to create and manage trips by defining titles, travel dates, and business objectives such as trade fairs, partner visits, inspections, or incentive travel. Each trip serves as a central repository for all related planning, costs, and approvals.
Day-by-Day Trip Planning
Expense and Budget Tracking
Expense tracking allows users to record trip-related costs, select payment methods, and automatically calculate total expenditures. This feature supports alignment with corporate travel and expense policies while improving financial visibility across business travel activities.
Approval Workflow
The module includes a hierarchical approval workflow that supports Level 1, Level 2, and Level 3 approvals. Automated notifications inform stakeholders of approvals or rejections, ensuring governance and compliance and enabling faster decision-making within corporate travel management systems.
Trip Filters and Views
Users can view trips based on status, time period, or ownership. Dedicated views such as “My Trips” and “All Trips” help both travelers and managers track travel activity efficiently across the organization.
EduFAMs Module (Educational & Familiarization Tours)
The EduFAMs Module is designed for tourism boards and destination teams that manage hosted experiences, familiarization tours, and corporate incentive trips for market promotion.
Tour Planning
This feature allows teams to create EduFAM programs with detailed descriptions, supported languages, and scheduled dates. Each tour is structured to reflect its promotional objective and target audience.
Itinerary and Participant Management
Service Requests
Service Requests centralize the management of logistical requirements, including flights, ground transport, hotels, meals, and visas. This ensures that all services are tracked, approved, and coordinated from a single system.
Financial Analysis
The Financial Analysis feature calculates the total costs for each EduFAM and helps organizations evaluate ROI. This is critical for measuring the effectiveness of hosted experiences and justifying tourism investments.
Approval Workflow and Reporting
EduFAM activities follow a multi-tier approval process similar to business travel workflows. The module also supports detailed reports covering hotel requests, services, and financial metrics.
Event Management Module
The Event Management Module supports the planning and tracking of tourism events, trade shows, and corporate engagement programs.
Event Creation
Users can create events by defining names, start dates, and operational status. Each event becomes a centralized record for all related activities and reporting.
Activity Recording
Activities conducted during events such as meetings, presentations, or networking are logged in the system. This provides a clear record of on-ground execution and stakeholder interactions.
Event Reporting
The module enables automated email sharing of event activity summaries, ensuring leadership and stakeholders have timely visibility into outcomes and engagement levels.
Complaint Management Module (CMS)
The Complaint Management Module introduces structure and transparency into issue handling across tourism and travel operations.
Ticket Creation
Users can create complaint tickets with configurable combinations and detailed descriptions. This ensures that issues are captured consistently, regardless of source or complexity.
Ticket Updates and Lifecycle Management
Actions taken to resolve complaints are logged within each ticket. Tickets move through defined stages, providing complete visibility into progress, accountability, and resolution timelines.
Reporting and Dashboards
Daily reports and dashboards provide organization-wide visibility into complaint volumes, resolution status, and performance trends, supporting continuous improvement.
User Management Module
The User Management Module ensures governance and security across the entire tourism management solution.
User Roles and Permissions
Administrators can create user profiles with clearly defined roles such as IT Admin, Sales Manager, or Operations Lead. Each role determines access to modules and data.
Access Control Configuration
Feature-level and data-level permissions ensure that users access only what is relevant to their responsibilities. This supports compliance, data security, and operational clarity across tourism and corporate travel teams.
Who This Solution Is Built For
- Destination Authorities
Tourism Boards & Destination Authorities
- Travel Management Firms
Corporate Travel Management Companies (TMCs)
- Corporate Travel
Corporate Travel Agencies & Travel Agents for Business
- SME Travel Managers
- Enterprise Travel Management
Advantages of INTECH's Tourism Management Solution
- Structured online tourism management system aligned with real-world workflows
- Supports business travel management and corporate travel management services
- Improved compliance, visibility, and reporting
- Scalable for domestic and international travel operations
- Designed around practical functional requirements, not generic software
A Centralized Tourism Management Solution for Enhanced Customer Experience.
INTECH’s Tourism Management Solutions help organizations manage partners, travel, incentive programs, events, complaints, and users with clarity, governance, and measurable outcomes without operational chaos.