Smart Voice Assistant - A Voice Intelligence Platform for Enterprise Automation
One platform. One voice layer. Multiple business outcomes.
- Smart Voice Assistant from INTECH is a voice-based AI platform that automates high-volume conversations across recruitment, eCommerce operations, and customer workflows. Built for scale, it replaces manual calls, fragmented follow-ups, and delayed responses with intelligent, human-like voice interactions that work 24/7.
Why Enterprises Choose Voice-First Automation
Modern businesses don’t struggle because of a lack of tools. But struggle because critical workflows still depend on repetitive manual calls, leading to delayed responses and slower systems. Smart Voice Assistant addresses these challenges by serving as an autonomous voice agent that seamlessly integrates with your existing ERP, ATS, and CRM systems.
Common challenges Smart Voice Assistant eliminates
- Delayed candidate responses and interview scheduling bottlenecks
- High recruiter workload from repetitive screening and follow-ups
- Candidate drop-offs due to inconsistent communication
- Repetitive inbound queries related to order or request status
- Lack of real-time visibility into retail operational performance
One Platform. Multiple Voice Capabilities.
Smart Voice Assistant is designed as a horizontal voice intelligence layer that plugs into your systems and automates conversations across business functions.
Core Voice Capabilities
Human-Like Voice Conversations
Conducts natural, context-aware voice interactions that feel conversational, not robotic.
Autonomous Workflow Execution
Triggers calls, follow-ups, reminders, and updates automatically based on real-time system events.
ERP, ATS & CRM Synchronization
24/7 Always-On Operations
Handles inbound and outbound voice interactions continuously without agent fatigue.
Low-Code Workflow Orchestration
Design and deploy custom voice workflows without heavy engineering dependencies.
Enterprise-Grade Security & Scalability
Built as a secure SaaS platform that scales across geographies, volumes, and use cases.
Key Use Cases Powered by Smart Voice Assistant
Voice-Based Recruitment Automation
Smart Voice Assistant acts as an intelligent recruitment agent, automating the most time-consuming stages of the hiring process.
Voice-Led Candidate Screening
Conducts initial screening calls to capture experience, skills, CTC, notice period, location, and availability without recruiter involvement.
Automated Interview Scheduling
Coordinates interviewer availability, sends calendar invites, and automatically manages confirmations.
Candidate Follow-Ups & Status Updates
Proactively engages candidates with reminders, reschedules, and progress updates to reduce drop-offs.
ATS & ERP Integration
Keeps candidate profiles, interview statuses, and hiring pipelines continuously synchronized.
24/7 High-Volume Hiring Support
Enables talent acquisition teams to scale hiring without increasing recruiter headcount.
Voice-Based eCommerce Operations
Smart Voice Assistant reduces support load by enabling voice-driven access to real-time operational data.
Voice-Activated Status Checks
Customers, partners, or internal teams can retrieve the status of orders, cases, or requests with simple voice commands.
Automated Voice Notifications
Delivers real-time alerts for confirmations, delays, dispatch updates, and completion milestones.
ERP & CRM Connectivity
Always-On Self-Service
Eliminates repetitive inbound queries and frees support teams to focus on higher-value work.
Outbound Engagement & Lead Operations
Smart Voice Assistant supports outbound voice engagement for qualification, renewals, and follow-ups where structured conversations are required.
Automated Outbound Voice Campaigns
Launch large-scale, personalized outbound calls driven by workflows and system triggers.
AI-Led Qualification Conversations
Captures structured inputs such as intent, timelines, and readiness through natural dialogue.
Conversation Intelligence Logging
Every interaction is logged and enriched with context for downstream workflows.
Built for Teams That Need Scale, Not Complexity
- Talent Acquisition Teams
Automate screening, scheduling, and follow-ups while improving candidate experience.
- Operations & Support Teams
Reduce inbound workload through voice-enabled self-service.
- Customer Experience Teams
Deliver faster responses and consistent communication without manual intervention.
- Growth & RevOps Teams
Gain unified visibility across voice interactions, workflows, and performance metrics.
Why Voice-Based Automation Delivers Higher ROI
- Faster response times improve engagement and outcomes.
- Human-like voice interactions outperform IVRs and chatbots
- Lower operational costs without increasing headcount
- Always-on availability across time zones and regions
Smart Voice Assistant Impact Snapshot
- 40% faster workflow execution by automating high-volume voice interactions across recruitment and operations
- 3× improvement in team efficiency by eliminating repetitive calls, follow-ups, and manual coordination
- 35% higher engagement rates through timely, human-like voice conversations instead of static IVRs or emails
- 30% reduction in operational overhead by scaling voice-driven processes without increasing headcount
One Voice Platform. Measurable Business Impact.
Smart Voice Assistant unifies recruitment automation, eCommerce automation, and outbound voice workflows into a single intelligent platform, helping enterprises scale conversations without scaling teams.