SeaRates ERP:
Customer Success Stories

Customization and Support

We are very, very happy with the support that we are getting. As I said before, if we have questions, if we run into a challenge that we can’t figure out, Kunal and his team respond. We certainly couldn’t ask for more.

Scalability

When we have the system better prepared, it becomes easier to manage. And we are in growth mode, we are talking to numerous customers. If we had to do that on the paper-based system that we have, I wouldn’t get to sleep anymore. Because it would be 24/7.

Integration and Automation

The easy operations, and the visibility of the shipments on the system, has resulted in better customer service.

Customer Service

Having access to SeaRates ERP, also with the tracking information, gives us an opportunity to provide accurate reports to our clients and say, ‘This is where your shipment is and by the way, this is what it’s going to cost you, or what it has cost you.

Financial Visibility

For the first time in years, I feel like we’re ahead of the curve rather than falling behind. We’re already seeing improvements. Just yesterday, I was able to provide a customer with real-time tracking information in seconds – something that would have taken hours before.

Document Management

We now have one central place where we can put all the documents in. It’s all in one place, rather than 30-40 or 50-60 emails. This makes us more efficient because we don’t have to scroll through a lot of emails.

Quotation System

The quotation system in SeaRates ERP is a game-changer. It’s centralized, accessible to all team members, and has dramatically reduced our quote-to-cash time.

Overall Efficiency

SeaRates ERP has transformed our operations. We can now handle twice the shipments with the same staff.

Overall Recommendation

“The SeaRates ERP improved our business, connecting all the departments from the sales through the operation, through the finance, giving us more time to find other clients, to elevate our jobs to the professional level. I think that this is the future of digitalization. SeaRates eliminates unnecessary double work and unnecessary papers.

User-Friendly Interface

You can use the dashboard easily. You have all the information mentioned at the level of the dashboard. So you are looking for an operation, there is no need to have a very big knowledge in the shipping industry, you just need to process in this system.

Document Management

To have a system in which you can look for the oldest operation done by the team is already a benefit for us, because before we needed to check directly the file and to look for each document in the file created by the service.

Choosing SeaRates ERP

I guess it’s easy to handle. It’s not complicated. The cost is the first thing, and it’s very easy to handle operations through your system.

Centralized Information

I think that we will manage to speed up everything, and also for the benefits of the reporting, for the financial reporting, for the sales reporting, everything will be in one spot, with one click and it will automate.

Business Growth

I’m doing marketing to get more clients. Now I’m able to serve between five and ten more clients easily.

Comprehensive Business Visibility

For me, it’s a great benefit to track all the leads from the initial stage to the billing. This is the greatest benefit I see. I see all the flow, and at the end, I see the profit, how much the company will earn.

Improving Customer Satisfaction

My clients are happy because before I was not able to create the house bill of lading, but now I’m creating it using this tool. So, I save time and I also now have a good report for my clients.

Ease of Use

The system is easy to use, user-friendly, and it is with nice graphics and everything.

Time-Saving and Efficiency

SeaRates ERP is helping me to save time. When you have 50 emails and someone asks you to resend a quotation from three months ago, I don’t need to search through emails. I just get the details directly from the SeaRates system. I’m saving like 3 hours every day!”