DIRCO Express Cargo – From Overwhelmed to Optimized
Company Profile
DIRCO Express Cargo, a small freight forwarding company managed by Delphine, was struggling to keep up with growing demand while using outdated, manual processes.
Challenges
Time-consuming manual data entry and document management
Difficulty in quickly retrieving historical quotations and shipment data
Inability to provide real-time updates to clients
Limited capacity to handle increased business volume
Solution: SeaRates ERP Implementation
DIRCO Express Cargo implemented SeaRates ERP, focusing on:
Centralized document management
Automated quotation system
Real-time shipment tracking
Customer portal for self-service
Results
Time Savings: “We are saving like 3 hours every day!” – Delphine
Improved Customer Service: Created professional house bills of lading, delighting customers
Increased Capacity: Able to handle 5-10 more clients without adding staff
Better Data Management: Easy retrieval of historical quotes and shipment data
Hear From Freight Forwarders Just Like You
"SeaRates ERP helped me a lot to save time and when I save time, I have time to do marketing and they save me clients. They're happy with the document that I'm generating from the platform. I would suggest you use this platform for your company. It helps you a lot like it helped me to save time and it will give you more professionalism in front of your clients."
