When Manual Becomes Automatic: How Oracle Fusion SCM Transformed a $40B Logistics Operation
Summary
Even in a $40B logistics empire like DP World, a simple task—updating a supplier profile—was causing major headaches. Every change triggered a tangle of manual reviews, wasted hours, and mounting frustration.
That’s when DP World called on INTECH, not just to fix a process, but to reimagine it. And that’s exactly what we did.
About the Client
DP World is a global powerhouse in logistics, moving millions of containers across continents with precision and speed.
They’re not just moving goods—they’re moving global trade forward, one smart solution at a time.
Client's Challenges: When Manual Slows Down Momentum
What looked like a small admin task - supplier profile updates - was quietly becoming a major operational roadblock. Without automation, everything slowed to a crawl.
Key Challenges:
Too Much Manual Work
Every supplier update needed someone to manually decide which team should handle it.
Support Teams Overloaded
With no clear routing system, support tickets piled up and kept piling.
Supplier Experience Took a Hit
Vendors were confused, facing delays and dead ends.
Disconnected Systems
Fusion couldn't automatically identify which business unit was responsible - slowing things further.
No Clear Audit Trail
With changes coming from all sides, tracking who did what was messy and unclear.
What seemed like a minor workflow flaw was actually costing DP World in time, efficiency, and supplier trust.
We didn't just fix the process, we made it smarter, more intuitive, and fully integrated with how DP World's teams and suppliers actually work.
Our solution used Oracle Fusion SCM to turn what was once manual guesswork into a seamless, automated experience.
Here are the key features:
Supplier-Driven Business Unit Selection
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Suppliers now choose the relevant unit directly in the portal making it clear from the start.
Intelligent Routing Logic
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Behind the scenes, the system verifies and derives business unit information from active sites, keeping everything clean, consistent, and accurate.
No More Manual Handovers
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With approval rules built in, each request goes straight to the right team fast and error-free.
Embedded into Oracle Fusion
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All functionality is seamlessly embedded within the Purchasing and Supplier Portal modules of Oracle Fusion Cloud—exactly where users expect it to be.
Track Every Move
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Each change is logged, making audits easier and accountability stronger.
Better for Everyone
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Suppliers are happier. Teams are lighter. Everyone wins.
Implementation process
From workshops to deployment, our approach was all about collaboration—building something DP World could own and scale.
Discovery Done Right
We began by understanding real-world pain points from both supplier and internal lenses.
Smart Mapping
Identified how site data connects to business units and embedded that logic into the system.
Built-in Security
Ensured access control and routing rules matched the organization's structure.
Rolled Out Smoothly
Piloted with real users, fine-tuned from feedback, and deployed across geographies.
Hands-On Support
Training, transition, and team enablement were built into the process from day one.
Business Impact
What once took days now happens in minutes, with zero support escalations and far better supplier satisfaction.
Proven Results That Drive Efficiency:
DP World didn't just streamline a process, they unlocked a better way to work. The change saved time, cut costs, and gave their teams more room to focus on what matters.
And for their suppliers? It finally feels easy.
Tools and Technologies Used
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Oracle Fusion SCM – Supplier Portal & Purchasing Modules: The central engine driving all supplier data workflows.
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Custom Attributes & Approval Rules: Embedded logic directly into Fusion to automate and validate business unit routing.
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Real-Time Audit Logs: Enabled full traceability from the moment a supplier submits a change.
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Fusion Native Configuration: Ensured compatibility, low maintenance, and long-term scalability.
Download When Manual Becomes Automatic: How Oracle Fusion SCM Transformed a $40B Logistics Operation case study from here.