An Online Payment Portal to Make Property Installments Effortlessly

You’ve lived this, probably. Want to book the community room? You email someone. Then wait. Then call. Then forget. At District One, same story. Fancy amenities, sure but actually using them? That was the problem. So we did the obvious thing. Built an app that cuts the noise. No tutorials. No drama. Just stuff that works.

Client Overview

A Dubai Developer Building Communities That Actually Work

  • Client

    Real estate developer in Dubai building premium properties, clean architecture, great spaces, towers you've probably walked past

  • Industry

    Real estate development focused on creating living spaces where residents feel they belong, not just exist

  • Core Offering

    High-end residential communities with premium amenities including pools, courts, lounges, and shared community spaces

  • Mandate

    Replace old-school email-and-call booking chaos with a unified digital platform that makes using community amenities as simple as ordering coffee

Challenges We Overcome

Simple Tasks Taking Way Too Long

Old-School Booking

You had to email. Or call. Then double-confirm. You hope it got written down somewhere

No Trail of Requests

Once something was reported, a leaky pipe or a busted bulb, you were in the dark about status

What's Available? No Idea

There was no screen to check if a space was free. You had to guess

Missing the Rules

Rules? Where? No central spot to find community policies. Everyone asked. Or just broke rules by mistake

Frustrated Everyone

Residents were annoyed. So was the staff. Nobody had bad intentions, it just wasn't working

Solutions

INTECH's Portal Solution: Fixing What Actually Annoyed People

Tap & Go Booking

Pick a spot, pick a time, done. Like reserving a seat at a café. Instant confirmation

Fix-It Requests

Got a leak? Log it. Snap a pic. Hit submit. That's it. Track progress from your phone

Live Availability

No guessing. No "is it booked?" calls. See it, book it. Real-time updates

House Rules, Finally Centralized

Pool hours, noise policies, pet rules, all right there. Easy to find

Same Experience on All Phones

One build, works on both Android and iOS. Smooth either way

No Learning Needed

If you can open Instagram, you can use this. Intuitive by design

Tech Stack

The Technology Foundation That Just Works

Flutter

One codebase. Two platforms. Less headache. Consistent experience across devices

Dart

Made things responsive and snappy without drama. Handles complex logic smoothly

Cloud Syncing

Real-time everything. No delay between booking and confirmation

Push Notifications

"Your slot's confirmed." "Your request's being handled." Easy, automatic updates

Firebase

For crash logs and basic tracking. Quietly helpful, keeps things stable

Results

From Email Chains to Instant Confirmations

70% drop in booking conflicts

Real-time availability eliminated double-bookings and scheduling confusion

40% fewer "did you get my email?" calls

Self-service tracking gave residents instant confirmation and visibility

Less irritation all around

Seamless experience reduced frustration for both residents and staff

Smoother daily operations

Automated workflows freed property teams from repetitive coordination

Simple improvements that mattered

No flashy features, just fixing the small stuff that annoyed everyone

Business Benefits

Small Changes, Big Relief

  • 70% fewer booking conflicts

    Real-time system eliminated the guesswork and double-booking frustration

  • 40% reduction in status calls

    Self-service visibility let residents check progress themselves without calling

  • Residents less irritated

    Smoother experience reduced daily friction in community living

  • Staff got breathing room

    Teams shifted from coordinating bookings to actually helping people

  • Trust quietly rebuilt

    System worked reliably enough that people stopped complaining about it

Download the case study here!

You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.

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