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A leading multi-sector real estate company faced growing challenges in managing their extensive network of shopping malls.

 

Read to discover how INTECH implemented a customized ERP solution, transforming their leasing and tenant management operations. 

About the Client

The client is a major real estate and shopping mall operator with a nationwide presence in UAE.

 

The company manages multiple shopping malls, offering leasing opportunities to various retail brands. 

Client’s Challenge

As the company expanded its operations, managing leasing agreements, tenant coordination, and financial operations became increasingly complex. 

 

 Some key challenges included:

 

1. Inefficient Leasing Management:

 

Handling multiple leasing contracts manually across different locations led to operational bottlenecks.

 

2. Paper-Based Processes:

 

Lease agreements, invoicing, and tenant communications were managed through paper-based workflows, increasing processing time.

 

3. Data Inconsistencies:

 

Fragmented systems led to inconsistent financial records, affecting decision-making and revenue tracking.

 

4. Delayed Tenant Coordination:

 

Ineffective communication channels between tenants and property management teams resulted in operational inefficiencies.

The Solution

To address these challenges, INTECH implemented a Odoo ERP system, tailored to the client’s mall management needs. 

 

The solution integrated various modules to centralize leasing, financial, and operational processes, ensuring seamless coordination between departments. 

Key Features
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    Automated Leasing Management: Custom-built leasing modules streamlined contract creation, tracking, and renewals.

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    Email Marketing Module: Enabled direct communication with tenants regarding lease updates and promotions.

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    Digital Tenant Coordination: Created a centralized CRM system facilitated efficient communication between mall management and tenants.

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    E-Signature Implementation: Enabled digital signing of contracts and agreements, accelerating deal closures.

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    Automated Invoicing: Automated financial tracking and invoicing for reduced errors, accurate billing,  and improved revenue management.

Implementation Approach

We executed the Odoo ERP implementation in a phased approach to ensure smooth integration and minimal disruption to ongoing operations:

 

1. Discovery & Planning:

 

Conducted a thorough assessment of the client’s existing processes and identified key pain points.

 

2. Customization & Development:

 

Tailored Odoo modules to meet the specific needs of mall management.

 

3. Data Migration & Integration:

 

Consolidated existing financial and tenant data into the new system.

 

4. User Training & Support:

 

Provided hands-on training to leasing and finance teams for seamless adoption.

 

5. Go-Live & Optimization:

 

Rolled out the ERP system across all locations, with ongoing performance monitoring.

Key Outcomes
25% faster lease processing time.
35% reduction in operational cost.
50% reduction in administrative work.
Tools and Technologies Used
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    Odoo ERP (Version 14): Customized for mall management.

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    Invoicing Module: Automated billing and financial tracking.

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    Email Marketing: Tenant communication and promotions.

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    CRM Module: Tenant relationship management.

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    E-Signature: Digital contract execution.

Driving Business Transformation with Tailored Digital Solutions

Discover how INTECH’s customized technology solutions improve operational efficiency, boost performance, and deliver tangible business outcomes.

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