Modernizing Mall Operations with Odoo ERP

A UAE mall operator partnered with INTECH to implement a customized Odoo ERP, automating leasing and finance across properties. The platform reduced admin by 50%, accelerated approvals by 25%, and cut operating costs by 35%.

Client Overview

A UAE Mall Operator Modernizing Leasing & Finance

  • Client

    A leading UAE commercial real-estate developer managing a fast-expanding portfolio of premium shopping malls across major urban and suburban catchments, hosting global brands, regional franchises, and homegrown retailers

  • Industry

    Retail real estate and multi-property mall operations, spanning tenant leasing, finance, and portfolio-wide performance management

  • Core Offering

    High-footfall destinations built on long-term tenant partnerships and consistent guest experiences, supported by centralized leasing, billing, and compliance processes

  • Mandate

    Modernize leasing and finance without disrupting daily operations standardize workflows, unify data for real-time visibility, and enable scalable growth across an expanding property portfolio

Challenges We Overcome

Managing Growth Without Operational Slowdown

Manual Leasing Workflows

Spreadsheets delayed approvals, caused missed renewals, and led to inconsistent lease terms

Disconnected Systems

Teams used separate tools, limiting visibility and slowing cross-functional decision-making

Outdated Communication Channels

Tenant updates via email caused delays, missed requests, and weak collaboration

High Administrative Workload

Manual data entry and follow-ups increased errors and reduced productivity

Solutions

INTECH's Odoo ERP: Streamlined Mall Operations at Portfolio Scale

Lease Lifecycle Management

Digitized drafting, routed approvals, e-sign, renewals, and expiries with templates and alerts to prevent lapses.

Centralized Financial Operations

Auto-invoicing from lease terms, reminders, late-fee logic, and reconciliation views improve cash collection and accuracy.

Digital Document Signing

Secure e-signature replaces paper; faster turnarounds, stronger audit trails, fewer handoffs across teams and tenants.

Role-Specific Dashboards

Leasing, finance, and ops see occupancy, expiries, receivables, and SLAs for faster, data-backed decisions.

Streamlined Tenant Communication

Structured notices and announcements from ERP ensure timely, traceable updates and fewer missed requests.

Portfolio Analytics & Controls

Unified data model powers real-time KPIs, standardized terms, and governance across properties.

Tech Stack

The ERP Infrastructure Powering Portfolio-Scale Operations

Odoo ERP (Customized Modules)

Flexible leasing and finance workflows, automated approvals/invoicing, unified data model; standardizes processes and accelerates cycles across properties.

Python (Custom Development & Automations)

Tailored modules and scheduled jobs enforce business rules, reduce manual effort, and adapt rapidly to evolving requirements.

AWS (Secure, Scalable Hosting)

High-availability cloud with backups and monitoring; scales ERP reliably across malls while meeting performance and compliance goals.

Results

Building Smarter Mall Operations Through Automation

50% reduction in administrative workload

Automated workflows, e-signing, and centralized records eliminated repetitive tasks and handoffs, freeing teams to focus on tenant growth and higher-value work.

25% faster lease processing time

Standardized templates and routed approvals compressed cycle times, prevented renewal lapses, and increased execution speed across properties.

35% reduction in operational costs

Error-free invoicing, on-time reminders, and cleaner reconciliations improved cash efficiency and lowered overhead across the portfolio.

Business Benefits

From manual leasing to data-driven mall operations

  • Lower administrative workload

    Automated workflows and e-signing removed repetitive tasks and coordination delays, freeing teams for higher-value work

  • Faster lease approvals

    Standardized templates and routed approvals shortened cycles and prevented renewal lapses across properties

  • Reduction in operating costs

    Automated invoicing, reminders, and cleaner reconciliations improved cash efficiency and cut overhead

  • Portfolio-wide visibility

    Odoo centralized leasing and finance with role dashboards for real-time occupancy, receivables, and risk

  • Improved tenant experience

    Structured, timely ERP communications reduced missed requests and sped resolution

  • Stronger compliance & control

    Digital contracts and audit-ready records tightened governance and accountability

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