A Dubai-based real estate developer managing large residential buildings and communities across the city
Real estate development and property management with focus on tenant support and property upkeep
Residential communities requiring seamless customer service for complaint management, payment processing, and tenant communication
Replace scattered, manual service processes with a unified digital platform that provides visibility and control across all tenant interactions
From raising tickets to tracking them, nothing was digital, causing delays and repeat complaints
Staff checked multiple sources to answer status questions with no live dashboards or clear ownership
Bank-based payments led to lost receipts and days-long reconciliation processes
Tenants felt ignored even when teams were trying their best behind the scenes
Without data, measuring trends or assigning resources better was nearly impossible
One form to submit complaints, upload images, and track progress without needing to follow up
Customers could pay directly through the portal with records stored automatically
Team leads could now see what was pending, who responded, and what remained unresolved
Tenants, owners, and internal teams each had their own interface focused only on what they needed
Built with ASP.NET Web Forms and SQL for stability, with JavaScript and jQuery to keep it light and fast
Clean layouts using HTML and CSS made the experience usable for everyone, even non-tech-savvy users
Built workflows and managed complex logic without slowing things down
Stored all customer requests, payments, and interactions reliably with real-time querying capability
Enabled fast responses and dynamic features without heavy backend loads
Created clean, mobile-responsive, visually clear user interface for all device types
Provided stable hosting setup with high uptime for consistent customer access
Digital workflow replaced manual processes, accelerating resolution times dramatically
Integrated payment system improved payment punctuality and reduced reconciliation work
Self-service visibility eliminated repetitive status check inquiries
Dashboard views gave managers real-time oversight of pending requests and team performance
Tenants gained clarity and control, transforming frustration into satisfaction
Digital system accelerated issue resolution compared to previous manual approach
Integrated payment processing improved punctuality and reduced late payment follow-ups
Self-service visibility eliminated the majority of "what's happening?" phone calls
Dashboard provided managers with real-time oversight of team performance and pending items
Teams shifted from answering repetitive questions to solving actual tenant problems
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
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You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
