Increased Port Efficiency by 40% with Automated Solution

A multinational port and terminal operator partnered with INTECH to digitize critical workflows across 57 terminals in 40+ countries. This automation solution eliminated paper-based bottlenecks, reduced processing delays, and delivered real-time operational visibility across the global supply chain network.

Client Overview

A Global Logistics Powerhouse Modernizing Port Intelligence

  • Client

    Multinational logistics leader operating 57 port terminals across 40+ countries

  • Industry

    Container handling, shipping services, and free trade zone management

  • Core Offering

    Critical supply chain hubs processing millions of containers annually for international trade

  • Mandate

    Replace manual, paper-based workflows with intelligent automation to maintain competitive advantage in a digital-first logistics environment

Challenges We Overcome

Operational Bottlenecks Constraining Global Port Performance

Vessel Processing Delays

Manual approvals and cargo clearance are causing significant backlogs and reduced throughput

Documentation Error Rates

Handwritten forms are creating compliance risks and forcing time-consuming corrections

Security Vulnerabilities

Fragmented access logs increase exposure to unauthorized access and cargo theft

Staff Resource Drain

Employees are overwhelmed by repetitive paperwork instead of strategic operations

Limited Operational Visibility

Late, fragmented reports are preventing proactive decision-making and optimization

Solutions

INTECH's Port Automation: Intelligent Workflows at Global Scale

Digitized Core Operations

Converted vessel registration, cargo documentation, and gate pass workflows to fully automated processes

Rule-Based Approval Engine

Customized approval flows eliminated manual routing bottlenecks and human intervention delays

Centralized Command Dashboard

Unified real-time view of all terminal activities, enabling faster strategic decisions

Digital Access Control

Time-stamped security logs replaced manual tracking for enhanced compliance monitoring

Scalable Integration Layer

Seamless connection with legacy terminal systems, minimizing operational disruption

Tech Stack

The Enterprise Technology Stack Behind Smarter Port Operations

Low-Code Automation Framework

Rapid digitization of vessel, cargo, and security workflows

Frontend Technologies (JSP, Ext JS, jQuery)

Responsive interfaces reducing staff training overhead

Java with Struts2 Backend

Scalable business logic handling high-volume terminal transactions

Oracle Database Platform

Secure, high-performance data management for real-time operations

Digital Access Control Module

Automated personnel and vehicle movement tracking system

Results

From Manual Port Chaos to Intelligent Digital Operations

40% increase in operational efficiency

Digitized vessel and cargo processing eliminated hours-long delays

65% reduction in manual paperwork

Automated workflows freed staff for higher-value activities

99% accuracy in documentation

Digital forms eliminated transcription errors and compliance risks

Real-time security oversight

Digital access logs replaced fragmented paper-based tracking

Scalable digital foundation

Future-ready platform supporting AI-driven port analytics

Business Benefits

From Reactive Port Management to Proactive Digital Intelligence

  • Accelerated cargo throughput

    Minutes-based approvals replaced hours-long manual processes

  • Enhanced compliance accuracy

    Automated documentation eliminated regulatory audit concerns

  • Strengthened security protocols

    Digital monitoring reduced unauthorized access vulnerabilities

  • Empowered operational teams

    Staff focused on strategic activities instead of repetitive paperwork

  • Future-ready scalability

    Platform supporting advanced AI analytics and innovative port initiatives

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