Operating at Peak Performance: How Oracle HCM Helped DP World Antwerp Rethink HR
Summary
At one of the world’s busiest ports, logistics ran like a well-oiled machine—but HR? Not quite. DP World Antwerp needed to bring the same level of precision to their HR operations.
With INTECH and Oracle Fusion HCM, they turned complexity into clarity, disconnected processes into seamless journeys, and built an HR foundation that truly supports their global growth.
About the Client
DP World Antwerp is a powerhouse in European logistics, handling millions of containers each year with speed and precision. But behind the scenes, their HR systems were running on outdated, disconnected tools.
They knew something had to change. Manual processes were slowing down progress, and their HR teams were spending more time pushing papers than supporting people. That’s where INTECH came in.
Client's Challenges: Fragmented HR Systems Across Borders
Running a world-class logistics operation is tough, but running HR across such a vast organization with fragmented systems? Even tougher. For DP World Antwerp, the cracks were starting to show.
The HR team needed more than automation, they needed alignment, visibility, and tools that helped people thrive, not just get by.
Key Challenges:
Too Many Systems, Not Enough Answers
Employee information was scattered, making even simple queries feel like a treasure hunt.
Paperwork Overload
Recruitment, onboarding, and benefits were all paper-heavy, leaving little room for strategy.
Lack of Real Insights
Without proper dashboards, HR teams were operating in the dark, relying on guesswork instead of data.
Compliance Headaches
Keeping up with regional labor laws felt like chasing a moving target and any misstep was costly.
Onboarding Gaps
New employees walked into confusion instead of a smooth, welcoming experience.
Their HR systems were fragmented, manual, and hard to manage—slowing down progress and putting both compliance and culture at risk.
We didn't just drop in software and leave. We rolled up our sleeves, listened to their teams, and helped design a solution around real people and real challenges.
Using Oracle Fusion HCM, we created a connected, modern HR ecosystem that works the way people actually work—intuitive, insightful, and built to scale.
Here are the key features:
One Place for Every HR Things
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We created a centralized employee database—no more hunting through systems or chasing down spreadsheets.
Payroll Precision Through Integration
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Compensation, attendance, and benefits now speak to each other ensuring payroll is always accurate and on time.
Smart Leave & Absence Management
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We automated rules and approvals, so leave requests don't get lost in inboxes or misrouted.
Benefits Made Simple
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Tracking and managing employee benefits is now seamless, both for HR teams and employees.
Recruitment & Onboarding Reimagined
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We connected hiring tools to HR systems, turning what used to be a fragmented experience into one smooth journey.
Employee-First Helpdesk
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Launched a responsive, easy-to-use HR helpdesk so people get answers fast and HR teams can focus on strategy.
Implementation process
Transformation doesn't happen overnight but it can happen smoothly. We made sure every step of the implementation was designed around people, not just technology.
By working closely with DP World's HR teams, we delivered a solution that didn't just fit—it elevated their entire way of working.
Here is how we did it:
Discovery with Heart
We started with deep-dive workshops to understand their teams' real pain points not just technical specs.
Phased, Stress-Free Rollouts
We deployed in phases to ensure HR operations weren't disrupted, and teams had time to adapt.
Training That Actually Helps
Through personalized training and clear documentation, we made sure adoption felt natural not forced.
Data Cleanup Without the Headache
We took the time to cleanse, map, and migrate their HR data properly, so the new system started clean and stayed reliable.
Feedback Loops That Mattered
We didn't just hand it over and walk away. We continuously refined the system based on real-time user input.
Business Impact
DP World Antwerp's HR operations went from disconnected to dynamic—finally matching the excellence of their logistics engine.
The impact of our solution includes:
With Oracle Fusion HCM and INTECH, DP World's HR became faster, smarter, and more human—all while supporting business growth.
HR no longer plays catch-up it leads the way.
Tools and Technologies Used
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Oracle Fusion HCM Cloud: A unified platform to manage the full employee lifecycle from hire to retire.
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Oracle Transactional Business Intelligence: Delivered powerful real-time analytics for better, faster HR decision-making.
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Oracle Onboarding & Recruiting: Connected candidate experiences to HR operations for a seamless start.
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INTECH HR Accelerator Tools: Our pre-built connectors and templates reduced setup time and increased accuracy.
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