Healthtech company serving hospitals, clinics, and diagnostic centers
Healthcare technology with strict uptime and data accuracy requirements
Digital platforms for care management, reporting, and workflows
Stabilize operations while scaling users and healthcare partners
Issues moved across vendors before reaching the right teams
Downtime directly affected clinical workflows
Fixes spread across tickets, documents, and vendors
Similar issues handled differently by support teams
Growing users increased support demand without structure
One team accountable for platform operations
Trained on clinical workflows and impact
Clear incident, change, and escalation handling
Resolutions documented for consistent reuse
Recurring issues identified and reduced over time
Clinical platforms, dashboards, and backend systems
Reporting accuracy and data flow monitoring
Reduced manual checks and routine tasks
Stable connectivity with hospital systems
SLAs, KPIs, and escalation ownership
Low-risk migration from vendors to GCC
Centralized ownership reduced investigation delays
Root-cause handling improved system reliability
Fewer disruptions for clinicians and staff
Product and engineering teams spent less time firefighting
Support scaled with onboarding of new healthcare clients
More issues resolved with fewer escalations
Consistent performance for healthcare users
New healthcare clients stabilized sooner
Fewer emergency interventions
GCC scaled with users and data volume
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
Discover cutting-edge ideas and insights from the world of technology and business.
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
