Multi-region supermarket chain with hundreds of high-traffic stores
Retail requiring real-time inventory, pricing, and POS availability
Daily retail operations supported by ERP, POS, and analytics platforms
Centralize IT operations to support growth without increasing complexity
Issues routed across vendors slowed resolution
Teams handled repetitive operational issues daily
System expertise scattered across vendors and documents
Issue resolution varied by team and vendor
Support model struggled as store count increased
One team accountable across retail systems
Trained on store workflows and business impact
Clear incident and escalation management
Fixes and learnings captured within the GCC
Recurring issues analyzed and reduced over time
ERP, POS, inventory, pricing, and reporting systems
Sales, inventory, and demand reporting support
Reduced manual support and reporting effort
Stable data flow across retail platforms
SLAs, KPIs, and escalation ownership
Low-risk migration from vendors to GCC
Central ownership reduced delays across stores
Standardized handling prevented repeat issues
Internal teams focused on growth initiatives instead of daily firefighting
Lower spend through reduced vendor overlap
GCC expanded smoothly with new stores and systems
More tickets handled with fewer escalations
Improved stability across POS and inventory systems
Standardized responses across regions
GCC scaled with stores and digital programs
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
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You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
