Leading multinational in cargo & port operations
Ports, freight, and logistics technology
Terminal Operating System (TOS) solutions powering vessel ops, yard planning, and cargo flow
Replace slow, manual support systems with an intelligent chatbot capable of delivering instant, accurate, and scalable assistance
Manual ticket handling stretched resolution times from hours to days.
Support staff stuck on repetitive low-value issues.
Historical solutions buried in siloed repositories.
Quality varied by agent, reducing user confidence.
FAISS-powered semantic search ensured contextually accurate answers.
GPT-3.5 and Llama2 combined for both natural language fluency and technical precision.
Feedback loops kept responses adaptive and up to date.
Connected directly into workflows for in-platform support.
Automated assistant active 24/7 to prevent downtime.
Blended strengths of GPT-3.5 and Llama2.
Accelerated semantic query matching.
High-precision retrieval of historical answers.
Evolved continuously with feedback & retraining.
Flexible implementation aligned with client IT needs.
Common questions answered instantly.
Round-the-clock support ensured zero downtime.
Trust built through reliable answers.
Repetitive tasks automated, freeing up resources.
Chatbot accuracy improved continuously with feedback.
Eliminated delays and downtime.
Improved user satisfaction.
Support teams freed for complex problem-solving.
Always-on availability ensured smooth port ops.
Chatbot adapted as operations expanded.
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
Discover cutting-edge ideas and insights from the world of technology and business.
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
