Cloud ERP Enabling High-Speed Apparel Fulfillment

A North American apparel manufacturer partnered with INTECH to replace outdated on-premise systems with a cloud-first ERP, unifying operations and restoring real-time visibility across departments. The modern Dynamics 365 solution streamlined workflows and boosted order fulfillment speed by 50%.

Client Overview

A North American Apparel Leader Modernizing Fulfillment

  • Client

    A well-established apparel manufacturer and distributor serving both independent retailers and large national chains across North America

  • Industry

    Fashion and apparel production and multi channel wholesale distributor

  • Core Offering

    This is quality clothing and accessories provided with the extensive range of products that serve versatile needs of retailers and seasonal demand

  • Mandate

    The company is experiencing delays in order fulfillment and multi-channel operations due to an aged on-premise ERP. The company needs to replace it with a scaled cloud-based solution that enables real-time visibility in finance, inventory, and sales

Challenges We Overcome

Operational Constraints Limiting Apparel Fulfillment and Scale

Manual and Legacy Processes

The on-premise ERP that was old and spreadsheet-intensive order processing, a higher error rate, and more difficulties in managing day-to-day operations all made the existing processes more difficult

Fragmented Visibility Across Functions

Isolated finance, inventory, sales and supply chain systems also resulted in leaders not having a real time unified perspective of orders, stock and margins

No Secure Remote Access

Teams could only access systems on-site constraining flexibility and slowing the approvals and responses in high season periods or emergency cases

Inability to Scale with Demand

The growing order volumes, new SKUs and new channels strained the ERP, and it was hard to manage the growth unless it was highly customized using expensive methods

Solutions

INTECH's Dynamics 365 Solution: Cloud-First Control for Apparel Operations

Real-Time Operational Visibility

Dynamics 365 Business Central brings together finance, sales, purchasing, and inventory into one and provides teams with a real-time overview of orders and stock

Automated Order & Finance Workflows

Workflows such as order capture, allocation, invoicing and reporting are automated which lessens the amount of manual labor, faults and delays in fulfillment

Secure Anywhere Access

Cloud deployment is a secure entry anywhere or on any device that assists managers and teams to take swift action even in high season

Scalable Cloud Architecture

The solution is designed to scale with the business, allowing support of increased transaction volumes, new SKUs and new channels without extensive custom development

AI-Driven Forecasting & Reporting

Built-in AI forecasting and customized reporting enhance the inventory planning, optimal matching of stocks and demand and provide executives with clear and actionable information

Tech Stack

Cloud Infrastructure Powering Smarter Apparel Operations

Microsoft Dynamics 365 Business Central

Cloud ERP business core that is a real-time, unifying system of finance, sales, purchasing, and inventory

AI-Powered Forecasting Tools

Advanced models predicting demand to balance stock levels, reduce stockouts, and minimize excess inventory across seasons and channels

Microsoft Power BI

Interactive dashboards and self services analytics that provides leaders with real-time KPI and drill-down insights on making faster, data-driven decisions

Results

Faster Fulfillment and Smarter Apparel Operations

50% faster order fulfillment

End-to-end order processes were automated and speeds up processing, enabling the team to ship faster and make retail partners happy

40% reduction in manual data entry

Integrated processes eliminated redundant data entry in both finance and operations, bringing more errors to a zero and allowing the teams work on more valuable activities

30% fewer stock discrepancies

Real-time inventory visibility and tightening controls enhanced accuracy of stocks, minimised write-offs, rushes and fulfilment surprises

Stronger customer satisfaction

Reduced turnaround times and more stable deliveries increased the relationships with major retail accounts and enhanced the service levels in the channels

Healthier cash flow

Accelerated invoicing and predictable fulfillment periods facilitated increased cash realization and increased certain development planning

Business Benefits

From Fragmented Apparel Workflows to Unified, High-Speed Operations

  • Faster order fulfillment

    End-to-end automation and workflows transfer orders through the capture stage to dispatch in a short period, thereby enhancing customer satisfaction and satisfaction among retailers

  • Lower manual effort and fewer errors

    Automated processes replace spreadsheet-heavy tasks, reducing rework, data fixes, and operational friction for finance and operations teams

  • More accurate inventory positions

    Real-time stock visibility across warehouses and channels helps teams trust the numbers, plan replenishment better, and avoid stockouts or overstocking

  • Sharper, data led decisions

    Leader of the pack Centralized data and Power BI dashboard provide the leader with a clear picture of sales, margins, and performance trends, which are useful in making confident timely decisions

  • Stronger foundation for scalable growth

    A flexible, cloud-based ERP provides the stability and agility needed to add products, partners, and channels without disrupting day-to-day operations

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