A multinational logistics and supply chain enterprise with a worldwide footprint
Cargo logistics, supply chain operations, maritime and inland terminal management
End to end logistics services supported by technology enabled operations
Streamline AMC processes, improve coordination with service providers, and ensure faster issue resolution across global units
Clear SLA structures and automated tracking accelerated service turnaround across all business units
Performance aligned with defined expectations and service windows
Better preventive scheduling and improved communication reduced interruptions
Real-time updates on AMC issues, provider performance, and maintenance progress
A centralized AMC model that scales with global operations and rising service demands
Clear response and resolution timelines created accountability and ensured faster issue closure
Incentive aligned provider participation improved compliance and service efficiency
Regular updates and aligned workflows reduced confusion and enabled faster decision making
Real time monitoring highlighted delays, compliance issues, and service status across all requests
Improved workflows ensured smooth communication between operational units, service providers, and internal teams
Handled business logic, automation, and secure integration with service workflows
Delivered an intuitive platform with responsive dashboards and easy request tracking
Enabled real-time request handling and updates for Apple device users
Ensured consistent mobile functionality for on site teams across global locations
Unified AMC records, SLA parameters, and maintenance data into a transparent and actionable environment
Accelerated issue resolution and improved operational uptime
Service providers consistently aligned with response and resolution commitments
Better planning and streamlined workflows minimized disruptions
Ready to expand across multiple business units, terminals, and operational regions
Reduced manual load allowed teams to focus on customer experience and service excellence
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
Discover cutting-edge ideas and insights from the world of technology and business.
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
