Large food distributor serving restaurants and homes across the United States
Food distribution sector managing high-volume daily orders across B2B and B2C channels
Food products delivered to commercial and residential customers requiring fast, accurate order fulfillment
Replace slow, disconnected legacy systems with a unified platform that speeds orders, expands payment options, provides tracking visibility, and reduces costly errors
Orders, payments, and shipping operated separately, causing confusion across teams
Slow order flow from website to warehouse delayed deliveries consistently
Customers couldn't pay the way they wanted, creating friction at checkout
Customers couldn't see where orders were, leading to constant complaints and support calls
Manual processes and disconnected systems caused mistakes that cost time and money
Different parts of the business couldn't share information quickly, leading to delays and frustrated customers
All orders processed through one platform, speeding up the entire fulfillment workflow
Multiple payment methods added so customers could pay the way they wanted
FedEx integration enabled customers to see exactly where their orders were in real time
All teams gained visibility into order status across the entire operation
Easier returns built customer trust and encouraged repeat sales
System designed around how the client actually worked, not generic templates
Core commerce platform managing orders for both business and home customers seamlessly
Custom development framework that tailored the system to match specific operational needs
Shipping integration providing real-time order tracking visibility for customers
Multiple payment processors supporting different ways for customers to complete purchases
Integration layer enabling all teams to see order updates instantly across systems
Orders moved much faster through the entire fulfillment cycle
Customers paid easily and felt more secure with expanded options
Real-time visibility reduced customer questions and worries significantly
The client saved time and reduced operational expenses across departments
Smoother experience kept customers coming back for repeat orders
Orders moved much faster through the system from placement to delivery
Customers felt more secure and paid easily through expanded payment options
Tracking visibility reduced customer questions and eliminated tracking-related complaints
Automation and integration saved substantial time across all departments
Streamlined workflows and reduced errors lowered overall operational expenses
Smoother experience kept customers returning for repeat business
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
Discover cutting-edge ideas and insights from the world of technology and business.
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
