Automated Promotion Visibility for a High-Growth E-commerce Platform

A scaling digital retailer partnered with INTECH to deploy a cloud-based Banner & Document Management System, automating layout updates and real-time notifications. The result: 60% less manual work, 3X campaign visibility, and 40% faster pickup-point discovery.

Client Overview

A Regional E-commerce Leader Scaling Engagement and Operations

  • Client

    Fast-growing digital retailer with strong regional footprint across web and mobile

  • Industry

    Online retail with last-mile delivery and marketplace/vendor partnerships

  • Core Offering

    Broad, multi-category catalog with reliable fulfillment and pickup options

  • Mandate

    Replace manual, developer-led promotions with an intelligent, real-time system that empowers vendors, ensures consistent storefronts, and keeps customers engaged across locations and devices

Challenges We Overcome

Promotion Management Gaps Disrupting Campaign Performance

Developer-Dependent Updates

Marketing relied on engineers for banner/layout changes, delaying launches and blocking rapid A/B tests

Vendor Visibility Gaps

No central self-serve portal; partner promotions were inconsistent, delayed, or missed

No Real-Time Alerts

Lacked targeted notifications and personalization, so customers overlooked live offers

Pickup-Point Discovery Issues

Inconsistent status made collection confusing and spiked repetitive support queries

Limited Performance Insight

No unified, real-time analytics; optimization and budgeting relied on guesswork

Solutions

INTECH's Promotion Automation Delivers Real-Time Retail Scale

Dynamic Layout Orchestration

JSON-driven layouts auto-refresh on schedule, publishing banners across web and mobile without code changes; enables rapid A/B variants and time-bound campaigns

Personalized Push Notifications

FCM-powered, cross-platform alerts deliver targeted promotions in real time; boosts CTRs, reactivation, and conversion

Vendor Self-Serve Banner Hub

Secure portal for uploads, previews, and submissions with brand/size guardrails; accelerates co-marketing and reduces engineering handoffs

Pickup Point Activation & Discovery

Store managers update live pickup status; improves customer wayfinding and lowers repetitive support queries

Actionable Campaign Intelligence

Deep links and event tracking surface high-performing placements and cohorts; marketing optimizes in-cycle with clear ROI visibility

Tech Stack

The Cloud Stack That Scales Every Retail Campaign

Google Cloud Platform (GCP)

Secure, auto-scaling infrastructure with centralized logging/monitoring; ensures high availability and predictable performance for banner and document services

Firebase Cloud Messaging (FCM)

Cross-platform, targeted push delivery; enables real-time, personalized offers that lift engagement and conversions

GitHub API (CI/CD)

Versioned changes, gated deployments, and rollback; accelerates safe rollouts and shortens campaign iteration cycles

JSON-Based Dynamic Layouts

Data-driven schema for instant storefront updates; removes code dependency and supports rapid A/B variants at scale

Results

Turning Static Promotions into a Living, Automated System

60% reduction in manual updates

JSON-driven layouts automate banner publishing and cut ops workload

3X increase in promotional visibility

Fresh storefronts and targeted push keep offers front and center

40% faster pickup-point discovery

Live activation reduces WISMO queries and improves last-mile experience

Real-time campaign control

Centralized updates ensure brand consistency across web and mobile

Actionable analytics

Deep-link tracking surfaces high-performing banners, cohorts, and placements for rapid optimization

Business Benefits

Accelerating Retail Growth Through Automated Campaigns

  • Reduced manual work

    Automated JSON layouts deliver a 60% cut in promotional updates

  • Amplified campaign reach

    Real-time banners and targeted pushes drive 3X visibility

  • Faster pickup discovery

    Live activation improves wayfinding by 40%, lowering support load

  • Real-time control

    Centralized updates keep storefronts consistent across web and mobile

  • Insight-led optimization

    Deep-link analytics surface top banners, cohorts, and placements

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