Cargo provider operating ports worldwide with heavy TOS dependency
Terminal operations requiring constant system access for authorities and teams
High-volume port management with technical and functional user queries
Automate routine support to handle growing user base without staff expansion
Manual investigation slowed even simple question resolution
Teams spent most time on repetitive, predictable issues
Scattered tickets and docs made answers hard to locate
Varying explanations reduced user confidence and trust
Growing ports and users overwhelmed human capacity
GPT-3.5 and Llama2 balance accuracy and deployment flexibility
FAISS finds relevant past solutions by semantic meaning
Matches user questions to historical resolutions automatically
Incorporates feedback and new tickets for continuous improvement
Simple web access for all TOS users across locations
Connects seamlessly with TOS and support systems
Handles data processing, integrations, and core logic
Manages LLM interactions and context structuring
GPT-3.5 and Llama2 for robust response generation
Fast semantic search across historical knowledge base
Lightweight web frontend for user interaction
Data prep to refinement and optimization
Data-backed answers standardized guidance across all users
Instant replies regardless of time zone or shift coverage
Common issues handled in seconds instead of hours
Support teams handled complex cases instead of repetitive queries
System grows with new TOS features and knowledge
Routine queries answered without human intervention
Staff focus shifts to high-value complex cases
No delays from time zones or shift gaps
Consistent answers build user confidence
Grows with TOS updates and new query types
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
Discover cutting-edge ideas and insights from the world of technology and business.
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
