As enterprises scale and expand across regions, choosing the right delivery model becomes a critical decision. Terms like Global Capability Center (GCC), outsourcing, and shared services are often used interchangeably, even though they represent very different approaches to enterprise delivery. This confusion can lead to misaligned expectations, governance challenges, and long-term operational risk. Each model serves a distinct purpose. A Global Capability Center operates as an in-house delivery model, outsourcing relies on third-party vendors, and shared services focus on consolidating internal functions. Understanding how these models differ in ownership, control, governance, and cost structure is essential for making the right…
