Multi-city specialty retail brand with physical stores and digital channels
Specialty retail with high dependency on POS, inventory, and reporting systems
Category-focused retail with frequent launches and promotions
Stabilize systems while scaling store footprint and digital initiatives
POS and inventory issues disrupted store operations
Support depended on availability of multiple partners
Fixes stayed with vendors instead of internal teams
Similar issues were handled differently across regions
Each new store increased support complexity
One team responsible across retail platforms
Teams understood store operations and sales impact
Standard workflows for incidents and changes
Resolutions documented for reuse and consistency
Repeat issues identified and reduced
POS, inventory, ERP, and reporting tools
Sales and performance reporting support
Reduced manual reporting and checks
Stable data flow between systems
Clear SLAs and escalation ownership
Smooth transition from vendors to GCC
Repeat issues dropped through better root-cause handling
Fewer POS and inventory disruptions during store hours
Standard processes replaced ad-hoc fixes
Internal IT shifted from support to rollout and optimization work
New stores supported without adding vendors
Reduced downtime during business hours
Fewer last-minute escalations
New stores stabilized faster post-launch
Same handling across all locations
Growth without proportional cost increase
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
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You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
