Optimizing Delivery Operations with an AI Auto Trip Creation System

A retail chain partnered with INTECH to deploy an AI-driven Auto Trip Creation system, replacing manual spreadsheet planning with automated route grouping and optimization. This balanced distance, time windows, and vehicle capacity to ensure more orders shipped on time during peak demand.

Client Overview

Retail Chain Managing High-Volume Fulfillment Network

  • Client

    Supermarket chain with fulfillment centers serving homes and pickup points

  • Industry

    Home utility products requiring reliable same-day delivery windows

  • Core Offering

    Multi-location order fulfillment with tight time commitments

  • Mandate

    Automate trip planning to handle peak demand without delays

Challenges We Overcome

Manual Planning Breaking Under Volume Pressure

Slow manual assembly

Coordinators grouped orders by hand under time pressure

Weak capacity utilization

Vehicles left half-empty while others overloaded

Delivery delays

Surge volumes pushed schedules and missed windows

Coordination overhead

Constant communication across fulfillment centers

Scaling limitation

Manual model couldn't handle business growth

Solutions

INTECH's Auto Trip System: AI-Powered Route Intelligence

Smart clustering

Groups shipments by distance, windows, fulfillment mode

Route optimization

Minimizes travel time and fuel within each cluster

Dual delivery modes

Handles home delivery and pickup point logistics

Capacity targeting

Aims for 25-30 deliveries per vehicle efficiently

Real-time planning

O(n²) complexity handles order surges instantly

API integration

Connects seamlessly with order and fulfillment systems

Tech Stack

Advanced Tech Powering Delivery Trip Automation

Python core

Clustering logic, optimization routines, service code

Apache Kafka

Real-time order and fulfillment data streams

REST APIs

Bi-directional flow with existing systems

Flask framework

Lightweight deployment and endpoints

Agglomerative clustering

Single/complete/average/centroid methods

Phased optimization

Goals to clustering to real-time deployment

Results

From Manual Route Building to AI Trip Automation

Less manual planning

Staff oversee system trips instead of building from scratch

Better capacity use

Vehicles hit 25-30 deliveries per trip consistently

Faster reliable deliveries

Tighter routes improve on-time performance

Easier scaling

Handles volume growth without added planners

Stronger customer experience

Consistent service builds loyalty

Business Benefits

From Spreadsheet Chaos to Automated Delivery Precision

  • Freed planning staff

    Focus shifts to exceptions and strategy

  • Fuller vehicle loads

    Reduced trips serve same demand efficiently

  • Predictable on-time rates

    Tighter routes hit windows consistently

  • Scalable operations

    Grows with volume without staff increases

  • Improved customer trust

    Reliable service drives repeat business

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