A well-known Dubai-based real estate developer building homes, shopping centers, and office spaces across the city
Premium real estate development and property management with focus on quality living experiences
20+ high-end residential and commercial properties requiring seamless customer service for payments, maintenance requests, and tenant communication
Replace outdated, disconnected digital systems with a unified platform that empowers customers and provides real-time visibility into service delivery across all properties
Basic interactions required phone calls and emails with long wait times and multiple touchpoints
Tenants still visited banks or coordinated phone calls just to pay rent in an increasingly digital world
No dedicated system to report maintenance issues meant requests slipped through cracks without tracking
Customer data scattered across multiple platforms prevented staff from seeing complete information quickly
Existing app provided minimal functionality despite smartphone-first customer base
Integrated UPI, cards, and net banking directly in app with instant confirmations, no redirects
Complaint submission with automatic ticket generation and live status updates throughout resolution
Cross-platform code running smoothly on both iOS and Android with native-like performance
Fast, reliable programming language handling payments, tickets, and notifications efficiently
Centralized interface showing payments, complaints, and pending items for property managers at a glance
Every payment and request visible to both customers and staff with complete audit trails
Cross-platform framework enabling single codebase for iOS and Android, cutting development time while maintaining consistency
Programming language providing fast execution, smooth asynchronous operations, and responsive user experience
Secure integration supporting multiple payment methods with instant processing and real-time confirmations
Push notification system delivering instant updates about payments, service requests, and announcements
Design ensuring beautiful interfaces across all device sizes without layout issues
Multi-layered security protecting financial transactions and personal data with role-based access
Real-time tracking enabled property teams to respond in hours, not days
Tenants embraced convenient online options, reducing bank visits and manual work
Self-service access eliminated repetitive status check inquiries
Digital experience finally matched the company's quality promise
Teams shifted from admin tasks to relationship-building and strategic work
Property managers now handle complaints in 16 hours versus previous 48-hour average
Nearly half of rent payments moved online within three months, reducing cash handling
Self-service tracking eliminated thousands of "where's my request?" phone calls
Digital experience aligned with company's quality promise, rebuilding tenant confidence
Teams focus on relationship-building instead of administrative coordination and status updates
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
Discover cutting-edge ideas and insights from the world of technology and business.
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
