Improved Employee Experience and Engagement with a Dedicated ES Application

A Dubai real estate developer partnered with INTECH to build a centralized Employee Self-Service application, replacing fragmented HR systems with a unified mobile platform. This empowered employees with instant access to services and streamlined workplace communication.

Client Overview

A Dubai Real Estate Leader Modernizing Workforce Operations

  • Client

    A well-known Dubai real estate developer managing 20+ high-end residential and commercial properties

  • Industry

    Premium real estate development with large, diverse workforce supporting customer excellence

  • Core Offering

    Luxury property portfolio requiring coordinated employee services for leave management, benefits, HR documentation, and workplace incident handling

  • Mandate

    Replace disjointed legacy HR tools with centralized automation that empowers employees and provides unified visibility into workforce operations across all properties

Challenges We Overcome

Cost Control Challenges Disrupting Project Profitability

Disjointed Systems

HR requests, employee letters, discount benefits, and incident reporting handled through different tools, consuming time and increasing confusion

No Centralized View

Fragmentation made it difficult for managers to track employee activities and make strategic decisions

Weak Communication Flow

Lack of dedicated internal communication tool led to missed updates and slower decisions

Delayed Issue Resolution

Employees had no real-time way to report incidents or concerns, affecting trust and workplace safety

Low Employee Involvement

Absence of self-service tools kept employees dependent on HR, leading to frustration and slower processes

Solutions

INTECH's ES Application Solution: Intelligent Employee Engagement at Enterprise Scale

Centralized Dashboard

One-stop platform for leave requests, HR letters, benefits, eliminating platform switching

Self-Service Capability

Employees can apply for leave, request documents, or check benefits independently within the app

Instant Incident Reporting

Real-time incident reporting allows employees to notify management immediately

Smart Notifications

System-driven alerts and reminders keep HR, management, and employees informed on tasks, deadlines, and announcements

Streamlined Communication

Official channel for team-wide updates with direct HR communication capability

Performance Overview

Managers gain visibility into employee performance and concerns for better team culture

Tech Stack

The Mobile Technology Behind Smarter Employee Services

Cordova

Cross-platform deployment using single codebase, cutting development time and cost

HTML, CSS, JavaScript

Simple adaptable interface that works on all devices making it easy for anyone to use

Ajax

Real-time interactivity allowing smooth content updates without full page reloads

Multi-level access control

Role-based permissions safeguarding sensitive employee data

Offline access readiness

App functionality maintained in low-connectivity areas for remote building employees

Results

From Manual Cash Chaos to Intelligent Financial Control

Improved employee experience

Centralized platform eliminated system fragmentation and simplified access

Enhanced HR coordination

Self-service capabilities reduced manual workload and response delays

Faster incident handling

Real-time reporting enabled immediate management notification and action

Increased employee engagement

Direct access to information and services boosted satisfaction

Smoother communication processes

Unified channel streamlined updates across workforce

Business Benefits

From Reactive Expense Tracking to Proactive Financial Intelligence

  • Better HR and employee coordination

    Unified platform improved collaboration efficiency

  • Increased engagement and faster communication

    Direct access accelerated information flow

  • Smoother incident handling processes

    Real-time reporting replaced delayed response mechanisms

  • Improved employee satisfaction

    Direct access to information and services reduced frustration

  • More responsive HR processes

    Automation saved time and effort across operations

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