INTECH OMS and WMS Cut Turnaround Time by 35% for a Leading Logistics Provider

INTECH implemented an OMS/WMS for a top UAE logistics company, reducing turnaround time by 35% and reaching 98% order accuracy. The integrated system streamlined multi-warehouse fulfillment, enabling quicker, smarter, scalable logistics.

Client Overview

A Regional Logistics Leader Modernizing Order and Warehouse Operations

  • Client

    A UAE-based logistics and supply chain leader servicing industries across the APAC region

  • Industry

    Third-party logistics (3PL), warehousing, and freight management

  • Core Offering

    Multi-warehouse storage, order fulfillment, last-mile delivery, and reverse logistics services

  • Mandate

    Replace fragmented, manual systems with an integrated OMS and WMS to enhance speed, accuracy, and scalability across operations

Challenges We Overcome

Operational Challenges Limiting Logistics Performance

Slow and Error-Prone Order Processing

Manual data entry, delayed order handling, and frequent inaccuracies

Disconnected Warehouse Systems

Lack of OMS-WMS integration resulted in stock mismatches and order fulfillment delays

Limited Scalability

Legacy systems couldn't keep pace with increasing order volumes and warehouse expansion

Declining Customer Satisfaction

Delayed shipments and incorrect orders impacted service reliability and client retention

Solutions

INTECH's Unified OMS and WMS Solution For Intelligent Logistics at Scale

Centralized Order Management

Automated order capture and routing through OMS enabled faster intake, prioritization, and SLA-based fulfillment tracking

Streamlined Warehouse Operations

The WMS optimized warehouse activities with barcode tracking, guided put-away, and automated bin allocation for faster movement

Seamless OMS-WMS Integration

Real-time data flow ensured synchronized stock visibility and order updates across all warehouse locations

Scalable Multi-Warehouse Architecture

Designed for multi-client and multi-site operations, enabling expansion without complexity or performance trade-offs

Enhanced Accuracy and Visibility

Real-time dashboards and audit trails provided transparent insights into inventory, fulfillment, and delivery status

Tech Stack

The Technology Infrastructure Behind Smarter Logistics

Order Management System (OMS)

Centralized order routing, tracking, and automation improving processing accuracy and speed

Warehouse Management System (WMS)

Real-time inventory visibility, optimized picking, and dynamic put-away for operational efficiency

Barcode & QR Code Scanning

Automated stock identification and movement tracking reduced manual dependency

Cycle Counting & Inventory Control

Continuous validation maintained accurate stock levels across all warehouses

Integrated Data Layer

Unified order, warehouse, and inventory data for seamless operations and actionable insights

Results

From Fragmented Operations to Unified Logistics Efficiency

35% reduction in turnaround time

Automation synchronized order-to-dispatch cycles across warehouses

98% order accuracy

System-guided workflows eliminated manual errors and fulfillment discrepancies

75% faster reverse logistics

Integrated return handling accelerated replacements and refunds

Unified operational visibility

OMS-WMS integration provided real-time order and stock tracking

Scalable digital backbone

Centralized platform supported rapid growth and multi-warehouse expansion

Business Benefits

From Manual Coordination to Intelligent, Data-Driven Fulfillment

  • 35% reduction in TAT

    Automated OMS-WMS workflows shortened fulfillment and delivery cycles

  • 98% order accuracy

    Intelligent routing and picking ensured precision across all warehouse operations

  • 75% faster return processing

    Integrated reverse logistics streamlined refunds and replacements

  • Multi-warehouse scalability

    Unified platform supported consistent performance across locations

  • Empowered teams

    Reduced manual workload, freed staff to focus on customer experience and service innovation

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