RFID Automation Transforms Operations For a Leading Global Logistics Company

INTECH’s intelligent RFID automation solution eliminated manual dependencies, accelerated request handling, and significantly enhanced visibility across terminals, thereby improving operational speed, accuracy, and user experience.

Client Overview

A Global Logistics Leader Transformed RFID Operations With INTECH Solution

  • Client

    A Dubai-based global logistics and supply chain leader operating across 40+ countries and 57 terminals

  • Industry

    Port terminal management, cargo logistics, and maritime services

  • Core Offering

    Container handling, yard operations, and freight logistics supporting global trade

  • Mandate

    Replace manual RFID management with a fully automated digital solution to enhance transparency, responsiveness, and user satisfaction across terminals

Challenges We Overcome

Key Challenges Slowing Down RFID Operations

Manual RFID Request Handling

Each RFID tag request required help desk involvement, leading to slow turnaround and operational congestion

Disconnected Data and Poor Visibility

No linkage between truck details and RFID tags caused confusion and tracking inefficiencies

Outdated and Expired RFID Data

Lack of automation resulted in expired tags remaining active, causing process disruptions

No Alerts or Workflow Approvals

Absence of automated alerts or approval hierarchies reduced coordination and throughput

Solutions

INTECH's Digital Transformation for Smarter RFID Management

RFID Service Integration within Dubai Trade

INTECH developed an integrated RFID request module allowing hauliers and internal users to generate, modify, and manage requests online

Real-Time Truck Registration Integration

RFID features embedded directly in the Truck Registration System enabled instant creation, updates, and tracking of RFID tags

Automated Schedulers and Alerts

Intelligent background schedulers managed tag expirations, validated records, and triggered real-time alerts for inactive or defective tags

Seamless Data Sync

Automate log synchronization ensured live updates between RFID databases and terminal operations

User-Centric Interface

Intuitive digital dashboards allowed both drivers and staff to process RFID activities with minimal training

Tech Stack

The Technology Infrastructure Behind RFID Automation

Java 8

Backend foundation enabling scalable, high-performance automation

Spring MVC

A Structured framework ensuring a secure and modular RFID service architecture

JSP (JavaServer Pages)

Real-time data rendering for live notifications and user updates

Oracle & SQL Server

Centralized databases supporting consistent, synchronized RFID information flow

FedEx API Integration

Enabled instant RFID label generation and logistics tracking for end-to-end visibility

Results

From Manual Bottlenecks to Real-Time RFID Intelligence

Faster request handling

Automated workflows eliminated manual processing and long help desk queues

Real-time visibility

RFID synchronization enabled instant tracking of tags and truck details

100% data accuracy

Automated schedulers removed duplicate and expired tag data from the system

Reduced administrative workload

Self-service RFID management minimized staff dependency

Improved user experience

Drivers and logistics teams accessed real-time updates via unified digital platforms

Business Benefits

From Manual Delays to Intelligent Automation

  • Faster RFID Processing

    Digitized request workflows cut manual handling time and eliminated long queues

  • Enhanced Operational Transparency

    Real-time tag and truck synchronization improved audit readiness and accountability

  • Higher User Satisfaction

    Drivers and coordinators gain complete control via a unified, self-service RFID portal

  • Reduced Administrative Overhead

    Automation reduced staff dependency and minimized data entry errors

  • Seamless Global Rollout

    Phased deployment ensured stable implementation across terminals with zero downtime

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