DP World
Global logistics and supply chain
Operations in 60+ countries across ports, terminals, parks, and economic zones
Digitally transform supplier management for speed, accuracy, and scale within Oracle Fusion SCM
Manual routing drove delays and high operational overhead for supplier change requests.
Fusion SCM lacked dynamic BU identification for supplier-initiated updates.
Vendors could not specify business units, causing collaboration gaps and rework
Rising ServiceNow tickets increased support costs and distracted from strategic work
Deployed Oracle Fusion Supplier Portal Cloud for secure, direct supplier updates
Added dynamic attributes to capture BU data and enable accurate routing
Configured BU-based approval rules to automate the request flow end-to-end
Implemented audit trails and change logs for compliance and full traceability
Reduction in manual effort for supplier profile changes
Fewer ServiceNow incidents and lower support costs
Faster turnaround on supplier updates; shorter procurement cycles
Audit-ready, compliant supplier records across business units
Scalable framework supporting growth across additional BUs and vendors
80% reduction in manual effort and 70% fewer support tickets, resulting in reduced processing and support costs.
Quicker supplier profile updates, shortened procurement cycles, and improved vendor responsiveness.
Structured capture, approvals, and audit trails strengthened governance and reduced risk.
Architecture supports new business units, suppliers, and policy changes without adding headcount.
Clear, automated routing and status visibility reduced back-and-forth and boosted satisfaction.
Vendor management and support teams refocused from ticket triage to strategic procurement initiatives.
You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
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You’re one step away from building great software. This case study will help you learn more about how Simform helps successful companies extend their tech teams.
