* Profile Submission Date is 30 June 2025 *
2. JOB SUMMARY
First and S econd level support for end device equipment (laptops, desktops, printers, barcode scanners, network, CCTV etc. ),
To enforce Information Security Management System policies & procedures for Asset Management, License Management and Service Level Management, manage inventory of spares and stocks for all end user IT assets of DP WL and implement change control procedures for all IT assets and track asset performance and financials
Interact internally/externally with all end users and customers daily to achieve department/work unit goals and initiatives.
Coordinate with IT Helpdesk & suppliers to resolve user hardware / software issues on desktops / laptops.
Work with Procurement & suppliers for the purchase of IT assets including the HW & SW.
3 . KEY RESPONSIBILITY
Strong communication skills
Responsible for documenting and maintaining a Software register as per ISMS License Management procedure
Responsible for tagging and labelling all end user IT assets and manage inventory of spares and stocks for all end user IT assets in a secure environment
Coordinate annual physical inventory reconciliation exercise with external / internal auditor Responsible for disposal of unusable / old assets by coordinating with Procurement and Finance Departments.
Provide technical support to end-users for hardware & software, both remotely & Onsite (within UAE)
Installed configured and maintained computer hardware, peripherals and software
Diagnosed and resolved network connectivity problems, including Lan & Wi-Fi issues
Managed user onboarding and offboarding process, providing training on IT activities
Analyzing call logs so you can spot common trends and underlying problems
Managing infrastructure and coordinating with vendor/supplier for any new requirements
Collaborating with network/Security/Infrastructure team to deploy and configure the new appliance such as firewall , switch, CCTV, NVR, access control system, and other security tools.
Installing approved patches into desktops, laptops and server , which have failed automatic update and keep the system under ISMS compliance.
Responds to Telephone calls, Emails and tickets for the user’s end.
4. TECHNICAL COMPETENCIES
Solid attention to detail and the ability to create and document process and procedures
Good verbal and written communication skills with internal IT colleagues; business leaders and
external audit community
The ability to work within a busy environment with a positive approach and maintain a high degree
of confidentiality
Excellent organizational and problem-solving skills
A strong understanding and working knowledge of desktop hardware, operating systems and
software
A good understanding of network systems and protocols as well as server hardware and operating
systems