Revamping Legacy Container Operations with a Modernized Admin System

A leading global port operator transformed its container and booking management system by modernizing their legacy ‘Container Admin System’. By partnering with INTECH, this port operator implemented a modern SaaS-based, microservices-driven solution for enhanced usability and streamlined workflows.

The client is a leading multinational logistics company. They specialize in cargo logistics, port terminal operations, maritime services, and free trading zones. With operations in over 40 countries and 57 terminals worldwide, the client accounts for a significant portion of the international container traffic contributing significantly towards global trade.

Client’s outdated system lacked flexibility—causing inefficiencies in container tracking, workflow customization, and billing operations. They faced several key challenges that impacted their daily operations such as:

1. Rigid System with No Customization:

Users were unable to modify forms or actions dynamically, making it difficult to adapt to evolving operational needs.

2. Complex User Interface:

The outdated UI slowed down container management processes, leading to errors and inefficiencies.

3. Manual Workflows & Limited Automation:

Container operations, booking updates, and billing required significant manual effort due to the system’s inflexible architecture.

4. Delayed Processing in Terminal Operations:

Reviewing and approving transactions took longer than necessary, increasing turnaround times and affecting service delivery.

Without a scalable and customizable solution, the client struggled to optimize their workflows and keep up with business demands.

A fully modernized ‘Container Admin System’ was designed and implemented to enhance their operational flexibility, usability, and scalability. 

We followed a structured approach to implement our modern admin system: 

1. Worked closely with stakeholders to understand their key pain points, workflow struggles, and performance-gap related issues.

2. Transitioned the outdated system into a microservices-based, SaaS architecture for improved flexibility and scalability.

3. Added an intuitive ReactJS-based UI to enhance user experience and streamline container tracking.

4. Integrated dynamic forms and actions to allow users to modify workflows in real-time.

5. Conducted rigorous testing to ensure seamless integration, accurate data processing, and system stability.

6. Deployed the new system and provided user training to ensure smooth adoption.